MGS Mfg. Group, Inc. is a global manufacturer in the plastics industry, specializing in tooling and injection molding technologies to produce parts for their global customers. With a wide range of machines supporting their operations, the MGS maintenance team is constantly challenged to keep equipment running efficiently. Through its partnership with Concept, MGS has been able to improve its bottom line by minimizing breakdowns and avoiding costly downtime.
Challenge
The MGS maintenance team is tasked with both preventive maintenance and ongoing service for a wide range of machines on the manufacturing floor. As these machines vary in make, model, and manufacturer, keeping them operational at all times is a challenge. “Machines that aren’t running don’t make money. One of the key drivers to our success is ensuring that our machines are always up and running so we keep customers and employees happy,” explains MGS Facilities and Toolroom Equipment Manager, Dale Prunty.
Solution
Seeking to minimize downtime and maximize productivity, the MGS team sought a partner to supplement their preventive maintenance and service capabilities. MGS had worked with Concept for years to select the specific machines they needed, creating a manufacturing environment that evolved to meet client needs. As the breadth of machines continued to grow, MGS needed a partner who could ensure that all machines were operating smoothly and optimized for efficiency. The Concept team had the expertise, breadth, and responsiveness to be their go-to service partner for both urgent and non-urgent situations.
Concept’s responsiveness to both initial service calls and on-site needs has proven invaluable to MGS. “I appreciate that the Concept team will try to resolve issues immediately over the phone instead of pushing it off on a service call. They understand the need to keep production moving,” says Prunty. “Sometimes I have a down machine and need a part very quickly. It brings me peace of mind knowing that Concept will get me the part right away, often the same day.”
While the MGS team can handle portions of their routine maintenance, they also quickly found that Concept could be relied on for expert feedback and professional guidance. “I prefer to call Concept’s service team if we are out of our comfort zone. It provides me confidence knowing that they always send someone well-versed on the specific machine, who will identify issues we wouldn’t even see coming,” explains Prunty. “I call on them to service all different kinds of equipment, whether or not we bought it from them.” Concept also provides hands-on, real-world training on new machines so that MGS’s operators can get up to speed and start work quickly and effectively.
With Concept as a value-added service and maintenance partner, MGS’s operations have enjoyed improved efficiency and productivity, having a true impact on daily business operations and allowing MGS to meet – and exceed – customer needs.